For orders made in the UK

Any order that involves Royal Mail second class delivery will incur a delivery fee of £3.00 and should be delivered within 2-3 working days.

Any order that involves DPD next-day delivery service will incur a delivery fee of £7.56.

Free shipping applies for orders over £50.00 made in the UK only.

Any order involving only lip balms of up to 12 in quantity will incur a delivery fee of £1.50. Orders involving over 12 lip balms will incur the standard Royal Mail second class delivery fee of £3.00.

For orders made outside the UK

Any order that is under 2kg in total and is made in Europe (outside the UK) will incur the following delivery charges:

  • Up to 250gm – £9.35
  • 250 – 500gm – £10.95
  • 500 – 750gm – £12.05
  • 750g – 1kg – £12.85
  • 1kg – 1.25kg – £13.50
  • 1.25kg – 1.5kg – £14.35
  • 1.5kg – 1.75kg – £14.70
  • 1.75kg – 2kg – £14.90

If you would like to order products weighing over 2kg in total, please place more than 1 orders with each order weighing not more than 2kg.

All international parcels should take 3-5 working days to be delivered. If your parcel has not arrived within 5 working days, please contact us immediately via the enquiries page or directly to yaohltd@gmail.com

Please note we are unable to ship to countries outside Europe. This includes the USA and Australia – we are unable to accept orders from these countries.

Dates of Delivery

Please note that our orders are mailed out on Tuesdays and Thursdays only. So for instance orders made on a Friday will be mailed out the following Tuesday.

Also any orders made on Thursdays after 1pm will be mailed out the following Tuesday, and any orders made on Tuesdays after 1pm will be mailed out on the Thursday directly after.

For our full Shipping & Returns policy, see here.